Complaints procedure

Complaints procedure according to the Care (Quality, Complaints and Disputes) Act (Wkkgz)

Een klacht kan een belangrijk signaal zijn. Door adequaat om te gaan met klachten, kan HAY Diagnostics haar dienstverlening verbeteren. Van klachten kan geleerd worden en zij kunnen aanleiding zijn om maatregelen te treffen, waardoor de kwaliteit van de verleende zorg nog beter wordt. Het kan zijn dat we er samen niet uit komen, dan is er altijd de mogelijkheid om bemiddeling te vragen bij de SKGE-geschillencommissie.

How patient complaints are handled within a healthcare organisation is regulated by the Care (Quality, Complaints and Disputes) Act. The aim of the Wkkgz is to provide an accessible and effective way of dealing with complaints, ensuring that both the person making the complaint and the healthcare provider are satisfied. For more information, please read the complaints procedure according to the Wkkgz (link). You will find a link to our complaints procedure according to the Wkkgz below, as well as our complaints form.

Download our complaints procedure

Link SKGE:  https://www.skge.nl/

    Complaint form

    Details of complainant

    Sex
    Initials
    Surname prefix
    Surname
    Email

    Address

    Country
    Postcode
    House number
    Telephone

    Patient details

    Only if you are not complaining on your own behalf but on behalf of another person (patient).

    (please note that after receiving and registering the complaint, we may ask the patient to sign an authorisation)

    Name
    Sex
    Date of birth
    Telephone

    Complaint

    Complaint arising in year
    What you want to achieve
    Complaint is about
    Short description of complaint
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    Self-sampling tests

    Service

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